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Customer Service Representative

Job Details

Hiring Organization Commonwealth Bank
Post Name Customer Service Representative
Qualification Any Graduate
Industry Private
Employment Type Part Time
Work Hours 4 Hours
Salary AUD 35000 To AUD 45000 Per Year
Job Location Type Work From Home

Job Description

  • Join for a job but stay for a career
  • You will receive staff discounts on banking products and major merchants, extra leave options, and many more leading benefits
  •  You can thrive in a flexible, work-from-home environment – with at least 1 day per fortnight in your nearest office

We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their careers with us.

At CommBank, we believe in rewarding your development and performance. We have a 4 tiered model which enables you to increase your salary as you learn and grow with us.

Do work that matters

You’ll be the friendly voice our customers hear when they contact the Retail Bank on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You’re empathetic and, by walking in the customer’s shoes, you’ll ask the right questions to understand what they really need. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning. Let’s go on a journey with our customers to help resolve their problems.

We currently have multiple part-time positions available in our Sunday – Thursday 8:00 AM – 1:30 PM shift.

You must be able to commit to this shift for 12 months.

Your training would consist of 13 weeks, the first 4 weeks will be Monday – Friday 8:00 AM – 1:30 PM and the remainder of your training will be your allocated shift above.

You must be based in/close to Melbourne for this position as in-office days will be required.

The Customer Care Specialist position has been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us!

We’ll guide you through training and inductions, workstation setup, self-assessment and e-learning modules to help you adapt to working from home. We’ll also schedule regular in-office days at 357 Collins Street to ensure you can stay engaged and connected with your team.

We want to hear from people who:

  • are conversation starters and great at connecting with a diverse range of customers
  • take pride in delivering exceptional customer service
  • are natural problem solvers who are proactive in finding solutions
  • have strong verbal communication skills and are confident speaking on the phone
  • are able to navigate new technology and computer systems efficiently and accurately.

See yourself in our team

We like to say that Direct Channels is at the heart of the best Retail Bank in Australia. During recent events like the drought, bushfires and the pandemic, we’ve been there for our customers when they needed us most.

Direct Banking is often our customers’ first port of call when they need the bank’s help. Our team understands the potential they have to make a positive difference in our customers’ lives and are passionate about making each interaction with them count.

You’ll be joining a team of passionate people, delivering best-in-class customer experiences every day. This passion, along with genuine respect and care for one another, is what makes our team so special.

Need more reasons to apply?

Our Contact Centre Team is a diverse bunch who thrive in an enthusiastic and supportive environment. You’ll work with and learn from the best. Our Team Leaders will support your development and help you grow both personally and professionally. 

As well as offering a competitive remuneration package, CommBank employees have access to a variety of benefits including discounts on banking products and services, extra leave options, exclusive discounts to major merchants and much more.   

In terms of training and support, we provide 4 weeks of structured training and then a tiered learning approach where you can increase your salary as you build on your skills and product knowledge. Join for this job and build your career with CommBank.

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

Apply Now

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