Saturday, January 28, 2023

Summer Jobs in Finland

Job Details

Hiring Organization AXA Partners SAS
Post Name Operations Associate
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary EUR 5000 To EUR 8000 Per Month 
Location Helsinki, Finland 00500

Job Description

The centre assists clients from all Nordic countries and we are looking for an individual who is fluent in Swedish and with business proficiency in English.

Any additional Nordic language skills (e.g. Danish, Norwegian) are seen as a plus. At AXA Partners our mission is to empower people to live a better life by being a responsible partner to our customers and helping them protect what matters most. As an employee of AXA Partners, you will be a part of a truly international organization on an exciting transformation journey. 

What does it mean to be an Operations Associate?

As an Operations Associate in our dynamic Nordic Travel team, your main responsibility is to interact with customers, provide advice and process claims and policy information, as well as evaluate the acceptability of the claim.

You will work as part of the customer service (claims) team and cooperate with partner companies, other functions in the company and external advisors to obtain required information for claims analysis. The work is target driven, where quality and quantity are measured regularly.

Other Key Responsibilities:

  • Operate within agreed service levels and deliver customer service excellence
  • Answer calls to customer helpdesk in rotation with the team and manages claims
  • Record claims activity in the IT System
  • Participate in and support process improvement and Quality initiatives
  • Preparation of internal and external reports and presentations for claims and sales
  • Provide support for other Operational areas as required

Your Profile

To be successful in the role, you should have the following qualifications:

  • Basic MS office competence (Outlook, word & excel)
  • Confident & friendly telephone manner
  • Fluent in Swedish and business proficiency in English
  • High standards of accuracy
  • Good communications skills with colleagues
  • CM system experience
  • Customer service experience
  • Experience or education in insurance, finance related, health industry or social sector is beneficial but not a requirement

Having a background in customer service e.g. contact centre environment is considered a plus. You enjoy working with clients. Candidates should be willing to work both independently and also in cooperation with other colleagues. Excellent communication and organization skills are also very important.

AXA Partners – Credit & Lifestyle Protection offers you an interesting role and the possibility of learning about the insurance industry. The insurance service centre is located in Sörnäinen, Helsinki (close to the centre and therefore easily accessed by public transportation).

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.

AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA.

About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

What We Offer

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people – when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

Apply Now



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