Wednesday, February 1, 2023

Seek Jobs Sydney

Job Details

Hiring Organization Seek
Post Name Transport Officer
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AUD 35 To AUD 40 Per Hour
Location Sydney, New South Wales, Australia 2009

About us

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the center of everything we do. We work with our local communities to deliver safe, timely, and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

The Opportunity

We are currently looking for Transport Officers to join our established team. This role is public service and customer service at its best. As a Transport Officer, you’ll help our customers traveling each day, educate them on travel conditions, and at times issue fines and cautions – a tough conversation to say the least.

We will teach you everything you need to know about the role, but to be successful, you need to demonstrate exceptional communication and conflict resolution skills and see every customer as an individual.

So, what could your workday look like? Check out our Information Pack to see if this is the right role for you.

Do you have what it takes?

Transport Officers are friendly and approachable. They are fair to others and embrace the diversity NSW has to offer. They also understand that conditions apply when traveling on public transport and that they are required to educate customers and issue fines and cautions when these conditions are not being followed.

This is not a desk job – each day you will move about our network and interact with our customers and other transport teams, including station staff and bus drivers. But this role also has its challenges. Transport Officers promote fare compliance for New South Wales’ ever-growing public transport network.

As a Transport Officer, you will need to educate customers from all walks of life on travel conditions. To do this, Transport Officers must be skilled communicators, and display empathy and resilience, while never losing focus in order to provide each and every customer with a safe and pleasant travel experience.

If you love helping and interacting with people on a daily basis, then this might just be the role for you. This is a role where you can really make a difference!

Benefits of being a Transport Officer

Transport Officers enjoy an exciting role where no two days are the same. Transport Officers work in small teams and are out and about on all modes of the public transport network all day, every day, rain, hail or shine. The role offers a great work/life balance across morning and afternoon shifts.

Your base location will be Redfern while we provide you with all the necessary training to see you succeed. Following this, you may request to join a team that starts and finishes on the network at a location that is closer to home. This is subject to business requirements.

Why work for Sydney Trains?

Sydney Trains is a world-class organization with one shared vision – to keep Sydney moving. The Fare Compliance Unit of Sydney Trains operates across all modes of transport including Sydney Trains, NSW TrainLink, Buses, Lightrail, Ferries, and Sydney Metro, providing a broad insight into Transport as an organization. Sydney Trains doesn’t just provide jobs, but genuine career opportunities. On successful appointment to this position, you will be enrolled to complete a Certificate III in Customer Engagement (BSB30215) while working.

Other important stuff:

  • $65,211 per annum + 10% superannuation + annual leave loading + shift allowances + shift loading as applicable (this is approximately an extra $8,000 per annum)
  • Free unlimited travel on all Trains, Buses, Ferries, LightRail, and Sydney Metro within the Opal network
  • Rostered 5 weeks of Annual Leave
  • An additional rostered day off each month

How to apply:

To apply for this position, click “Apply Online” below to start your application. Please submit a resume and answer all questions within the online application process.

We are the community we serve


We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours, and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing, and family care enable us to provide genuine support for our people to thrive at work and at home. ​

Our COVIDSafe Measures Policy


All Transport for NSW workers are required to have:

  • appropriate evidence of being fully vaccinated with a TGA-approved COVID-19 vaccine; or
  • an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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