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Medical receptionist for specialist surgical practice.  Genie medical software. This position can be full-time, or a job share position.  It’s an amazing position for someone who loves helping people, has good attention to detail and has a real sense of pride in the quality of their work.

We are a small team but enjoy a pleasant environment where everyone pitches in and helps out. It’s quite busy at times but we all try to maintain a cohesive and happy attitude as much as possible. Now for the important stuff!!!!

• Answer telephone and email inquiries: excellent grammar, professional composition, and spelling required for emails, internal communications, and management of correspondence with patients and third parties.
•  Make and confirm patient appointments (computerized) in both Genie medical software and also Books team.  Transfer of bookings into Genie from the Books team. 
• Apply all deposits and payments to the patient charts in Genie.
• Set up files for new patients
• Prepare quotes for patients following consultation
• Organize theatre/hospital bookings for patients, Hospital & Anaesthetists
• Surgical pack creation. Follow up & advise patients regarding surgery
• Prepare and receipt patient accounts
• Cleaning of and maintaining high standards of hygiene in the non-clinical areas of the clinic

Implementation & maintenance of practice Manual 

Privacy & Security, Patient confidentiality, Patient record management: Ensure required levels of privacy, security, and patient confidentiality at all times.

CME data collection and reporting for the Doctor

Have a full practical understanding of customer/patient needs, and manage ongoing improvement in customer satisfaction.

Required Experience and Attributes

• Advanced EXPERT CURRENT use of GENIE software & extensive experience essential 
• At least 2 years of experience working in a similar position within a private   surgical specialist clinic
• Ability to engage potential patients when they call for information  
• Ability and willingness to work flexibly and proactively within a small team environment.
• Excellent organizational skills for the smooth management and co-ordination of patient bookings, clinic emails, and telephone enquires and co-ordination of Day Hospital and Specialist Anaesthetists
• A flair for genuine customer service and marketing: presentation, personal interaction, and telephone manner demonstrating the best combination of professionalism with a warm, caring personal style.
• A strong ethic of responsibility, reliability, and ability to work independently.