Customer Services Officer
Job Details
| Hiring Organization | Janison |
| Post Name | Customer Services Officer |
| Qualification | Any Graduate |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | AUD 30 To AUD 35 Per Hour |
| Job Location Type | Work From Home |
Job Description
We are searching for a Customer Service officer on a permanent full-time basis. Candidates from anywhere in Australia are welcome to apply and work either remotely and/or with access to our offices across Sydney, Coffs Harbour, and Queensland.
The Customer Service Level1 Officer is responsible for the prompt and efficient delivery of Customer Service to ICAS Assessment customers and will provide a high level of customer support, ensuring the successful operation of the Customer Service unit and contributing to the overall success of the ICAS Assessments Team and the ICAS suite of products.
Other duties include:
- provide optimum customer service and work as an effective and efficient customer service team member
- respond professionally to all inquiries within the documented SLA (3 business days)
- ensure knowledge of ICAS Assessment products and services
- ensure various in-house systems, databases, and records are accurately maintained
- ensure successful resolution of customer complaints
The ideal candidate will have:
- a minimum of two years experience in a Contact Centre or similar role
- strong interpersonal, verbal, and written communication skills, with attention to detail and outstanding customer service skills
- demonstrated ability in building and maintaining excellent relationships with internal and external customers
- an enthusiastic and team-driven approach with the ability to deal with high-stress situations and difficult customers
If you’re not sure you qualify for the role but are interested in joining Janison, then connect with us at careers@janison.com and our P&C team will keep an eye out for future opportunities that may be of interest to you.
If you are looking for an organization that will support your growth, provide you with the flexibility you need, and are looking for a greater purpose to exercise your skills, then please submit your application.
We can’t wait to hear from you!
