Thursday, January 26, 2023
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Part Time Jobs in Wellington for Customer Support

 Job Details

Hiring Organization New Zealand Police
Post Name Customer Support Officer
Qualification  Any Graduate 
Industry  Government
Employment Type  Part Time 
Work Hours 4 Hours
Salary NZD 24 To NZD 28 Per Hour
Location Wellington, New Zealand 0600

Job Description

The Police Infringement Bureau (PIB) as part of the National Road Policing Centre (NRPC) contributes to the trust and confidence in Police through the professional handling of a range of infringement services.

As a Customer Support Officer, you will support PIB with the processing of infringement notices by delivering high-quality administration and customer service to our internal and external clients.

Within PIB we have 7 administrative and support teams managing the various activities associated with an infringement, from processing traffic camera photographs to handling payments and dealing with the public via the national contact number.

In this role, you will have the opportunity to gain experience in a variety of these departments, as the Customer Support Officer will be trained across the administrative functions to deliver expert service in each of these teams, in response to work demands.

You will have the opportunity to train to become an Authorised Officer in order to carry out Authorised Officer functions and duties across a number of roles and responsibilities within PIB.

Key Accountabilities

  • Verify a range of safety camera images, accurately enter data of offenses and issue appropriate notices.
  • Create, update and maintain accurate and complete infringement notice records, financial records, and Police files.
  • Access financial systems (internal and external) and a range of Police systems and records to locate, verify, cross-check and update information.
  • Manage call center interactions, many of which can be highly emotive, whilst providing a customer experience that delivers solutions in a professional and competent manner.
  • Resolve customer complaints, troubleshoot problems, provide clear information, and resolve or escalate issues.
  • Identify, investigate and resolve payment irregularities. Analyze financial reports (including electronic banking reports, and payment reject reports.
  • Payment source documents) to identify non-reconciled payments and consider payment anomalies within the wider context of the infringement system and report matters impacting other areas in line with PIB processes

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviors, leadership, and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high-performing teams, and the way that you lead yourself or others.

  •  Good computer skills and ability to use multiple systems at once.
  • Excellent communication.
  • Ability to perform in a high-paced team environment.
  • Outstanding customer service.
  • Effective time management
  • Enjoy learning new skills.
  • Proficiency in MS Excel would be advantageous

This role is set at the Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.

About us

Our mission is to prevent crime and harm through exceptional policing.  Our vision is to be the safest country.  Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

We can consider part-time hours of between 20-32 hours per week.  If you would like us to consider a part-time or another flexible working arrangement, please let us know how that might best work for you as part of your application.

Your well-being inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

How to apply 

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: to apply for this position.

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

All staff is expected to be fully vaccinated, including up to date with boosters, in alignment with the Ministry of Health’s public health guidance.

 Apply Now



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