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Specialist Customer Relationship Management

The world is becoming increasingly digital, and connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as an opportunity.

“In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream of a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: is to conceive new customer-centric experiences, integrate digital solutions and transform brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Specialist Customer Relationship Management

Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as a Specialist Customer Relationship Management within the Marketing team.

Tasks

  • Plan and execute initiatives that foster customer excitement, satisfaction, and brand loyalty through customer delight across all digital and physical touchpoints to create a seamless channel integration and a consistently unique brand experience for customers, prospects, and fans
  • Support the Sales Funnel Management process by pre-qualifying new leads generated online in close collaboration with Sales staff and maintain the CRM system with lead, customer, and vehicle data
  • Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction surveys, market studies) and provide data-driven customer insights and recommendations to relevant stakeholders across the organisation
  • Coordinate and manage incoming and outgoing enquiries and feedback from customers and leads; partner closely with the Sales, Aftersales and Importer teams to ensure a seamless customer experience up to brand standards
  • Conduct data analysis to identify gaps in the customer journey and opportunities for innovation and customer excitement, and create programmes by applying the insights gained into actionable and measurable steps

Requirements

  • Degree in Business, Marketing or Communications, or related fields
  • 3 years of relevant experience, preferably in the Automotive / Luxury sector
  • Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce)
  • A team player with excellent communication, innovation, and analytical skills
  • Self-driven and possess a learning attitude

Apply Now

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