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Jobs in Ongole for 12th Pass

Job Details

Hiring Organization Chroma – A Tata Enterprise
Post Name Retail Customer Service Desk
Qualification 12th Pass
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary 10000/- To 13000/- Per Month
Location Ongole, Andhra Pradesh, India 523001

Job Description

Croma is looking to hire a Customer Service Desk with the below competencies. Strong Process & Result Orientation, Good Customer Service Orientation, Good Communication & Interpersonal Skills, Ability to coordinate with multiple stakeholders to achieve the desired outcome, Pleasant personality

Roles & Responsibilities

  • Resolve service requests and complaints as per the defined process, ensuring SLA adherence
  • Regular communication with customers on the status of the requests including product installations, repairs, and returns
  • Interaction across touchpoints, including service centers, brands, and stores to ensure timely resolution of the complaints
  • Process & Performance Management:
  • Ensure compliance of all SOPs relating to the Customer Service Desk
  • Daily review & follow-up on complaints and resolution as per predefined SLA & TAT
  • Review parameters such as Customer NPS, and VOC and take necessary steps to improve on the same

Job Types: Full-time, Regular / Permanent

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

Retail sales: 1 year (Required)

Apply Now

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