Thursday, January 26, 2023
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Jobs in Manchester UK for Students

 Customer Service

Job Details

Hiring Organization Search Consultancy
Post Name Customer Service
Qualification High School Diploma
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary GBP 28000 To GBP 35000 Per Year 
Location Manchester, England, United Kingdom M3 3HN

Job Description

This is a temporary position starting immediately, therefore you must be able to start ASAP this position could turn permanent for the right candidate. As a Customer Service Advisor, we are looking for an individual who is passionate about delivering exceptional customer service.

As this role is predominantly phone-based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further.

Your day-to-day responsibilities will include:

The Job:

  • Handling a high volume of inbound inquiries via email and phone; providing information and booking appointments
  • Making outbound calls following up on inquiries about availability
  • Providing world-class customer service over the telephone
  • Dealing with queries and complaints
  • Working to team and individual targets
  • Logging all information accurately on the in-house system
  • Providing customers with a professional service via telephone, email, live chat, and social media
  • Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
  • Ensuring customer account adjustments are dealt with accurately

Hours of work:

Shifts between 7.00 am-10.00 pm Monday to Friday (7 am-3 pm, 9 am-5 pm, 10 am-6 pm, and 2-10 pm shifts)and would involve 1 in 2 weekends (37.5 hours per week)

Benefits:

  • Great working environment
  • Newly refurbished building
  • Weekly pay
  • 28 days of holiday per year (including bank holidays)
  • Dedicated consultant at Search Consultancy

Have you got the following experience or skills?

  • Previous experience in delivering exceptional customer service
  • Ability to sympathize with the customer
  • Working in a fast-paced environment
  • Ideally phone-based customer service experience
  • Ability to problem solve and take ownership of each customer query
  • Excellent communication skills at all levels
  • A passion for customer service
  • Excellent team player
  • Strong admin skills
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