Job Description

This is a temporary position starting immediately, therefore you must be able to start ASAP this position could turn permanent for the right candidate. As a Customer Service Advisor, we are looking for an individual who is passionate about delivering exceptional customer service.

As this role is predominantly phone-based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further.

Your day-to-day responsibilities will include:

The Job:

• Handling a high volume of inbound inquiries via email and phone; providing information and booking appointments
• Making outbound calls following up on inquiries about availability
• Providing world-class customer service over the telephone
• Dealing with queries and complaints
• Working to team and individual targets
• Logging all information accurately on the in-house system
• Providing customers with a professional service via telephone, email, live chat, and social media
• Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
• Ensuring customer account adjustments are dealt with accurately

Hours of work:

Shifts between 7.00 am-10.00 pm Monday to Friday (7 am-3 pm, 9 am-5 pm, 10 am-6 pm, and 2-10 pm shifts)and would involve 1 in 2 weekends (37.5 hours per week)

Benefits:

• Great working environment
• Newly refurbished building
• Weekly pay
• 28 days of holiday per year (including bank holidays)
• Dedicated consultant at Search Consultancy

Have you got the following experience or skills?

• Previous experience in delivering exceptional customer service
• Ability to sympathize with the customer
• Working in a fast-paced environment
• Ideally phone-based customer service experience
• Ability to problem solve and take ownership of each customer query
• Excellent communication skills at all levels
• A passion for customer service
• Excellent team player
• Strong admin skills