Driver
Job details
Job Type
Full-time
Full Job Description
About the Position
- Transports guests and clients as needed to and from destinations within a radius set by management.
- Comprehend and abide by all traffic regulations and speed limits and use caution not to damage the vehicle being driven or other vehicles in the vicinity.
- Maintain cleanliness of the vehicle by cleaning and washing it when appropriate. Take vehicles for periodic servicing and fueling as required.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc.
- Maintain effective communication within Guest Services Team, and with all hotel departments. Stay aware of issues relating to guest services and general hotel operations.
- Warmly welcome guests, creating a positive first impression of the hotel. Hold doors open while guests go through.
- Clean and organize the hotel front entrance, bell stand area, and bell closet including daily light cleaning.
- Assist with arrival and luggage, and provide directions and or information about the resort and Napa Valley.
- Assist the Concierge and Front Desk with deliveries, tasks, and special requests. Run errands for guests and the hotel.
- Works harmoniously and professionally with co-workers and supervisors.
