Job Details
| Hiring Organization | The Luxury Closet |
| Post Name | Customer Service Associate |
| Qualification | 12th Pass |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | AED 3000 To AED 5000 Per Month |
| Location | Dubai, United Arab Emirates 00000 |
Description
About us
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
What do we offer?
- A young, dynamic, and forward-thinking environment
- Fast-paced and very short decision times for changes
- A canvas for you to truly excel
- 99% of uptime on sunshine
About the role
The Luxury Closet is looking for a Customer Service Associate who will represent not just the Customer Service Department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises as well as maintain relationships with existing clients and provide exceptional service.
Responsibilities
- Managing all channels of customer interaction and communication via email, chat, and phone.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Build sustainable relationships and engage customers by taking the extra mile and becoming a consultant by helping customers decide on a product and generate revenue for the company.
- Converting general inquiries into sales.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents where applicable.
- Maintain positive and professional interaction with all the departments associated with the Customer Service Department.
Requirements
- Knowledge of multiple luxury brands is preferred.
- Strong customer service orientation.
- Pro-active service delivery attitude – willingness to stretch and do whatever is required with a hands-on approach.
- MS Office expertise: Word and Excel.
- Extremely reliable and trustworthy.
