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Job Opportunities in Dubai

Job Details

Hiring Organization The Luxury Closet
Post Name Customer Service Associate
Qualification 12th Pass
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary AED 3000 To AED 5000 Per Month
Location Dubai, United Arab Emirates 00000

Description

About us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

  • A young, dynamic, and forward-thinking environment
  • Fast-paced and very short decision times for changes
  • A canvas for you to truly excel
  • 99% of uptime on sunshine

About the role

The Luxury Closet is looking for a Customer Service Associate who will represent not just the Customer Service Department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises as well as maintain relationships with existing clients and provide exceptional service.

Responsibilities

  • Managing all channels of customer interaction and communication via email, chat, and phone.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Build sustainable relationships and engage customers by taking the extra mile and becoming a consultant by helping customers decide on a product and generate revenue for the company.
  • Converting general inquiries into sales.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Maintain records of customer interactions, process customer accounts, and file documents where applicable.
  • Maintain positive and professional interaction with all the departments associated with the Customer Service Department.

Requirements

  • Knowledge of multiple luxury brands is preferred.
  • Strong customer service orientation.
  • Pro-active service delivery attitude – willingness to stretch and do whatever is required with a hands-on approach.
  • MS Office expertise: Word and Excel.
  • Extremely reliable and trustworthy.

Apply Now

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