Proactive Personnel is currently recruiting on behalf of an international manufacturing company, they are looking for a Customer Support Coordinator to join their growing team at their site in Manchester, Trafford Park.

Job Overview:

Meet or exceed the expectations of the company’s internal and external customers. Ensure that tasks are handled efficiently, accurately, and professionally. Interact with Quality, Planning, Production, Distribution Warehouse & Finance teams as needed.

Day to Day tasks:

• Review & categorize customer emails prioritizing orders.
• Process customer orders – identifying correct products/checking stock/adding to E1/confirming orders.
• Coordinate with CSAC to request freight quotes and book freight
• Project work – carry out activities to support continuous improvement.
• Action general queries from both internal and external customers.
• Submit online applications for legal documents such as Cert of Origin/Export Cert
• Maintain a competent understanding of the company’s products.

Customer Support Systems & Programmes:

• JD Edwards system (E1) – Order Processing System
• Salesforce – Customer Database including pricing information.
• Microsoft Outlook – email communication via a shared mailbox
• Microsoft Excel – KPI reporting/Key Info trackers
• PDF – Editor/Converting documents
• Cisco phone system

General:

• Communicate and coordinate with colleagues as necessary.
• Maintain a positive, empathetic, and professional attitude toward customers & colleagues.
• Uphold the client’s Mission Statement, Quality Policy, Values, and Beliefs

Skill Requirements:

• Computer literate
• Strong organizational skills
• Ability to work independently.
• Accurate worker; highly conscientious
• A good communicator interacts well with all types of people.
• Pro-active

Benefits:

• 26 days holiday plus bank holiday
• Private Pension
• Life insurance
• Private Medical
• Bonus Scheme
• Plus many more great benefits!