Job Details
Hiring Organization | Costco Wholesale |
Post Name | Member Service Assistant |
Qualification | Any Graduate |
Industry | Private |
Employment Type | Full Time |
Work Hours | 8 Hours |
Salary | NZD 25 To NZD 30 Per Hour |
Location | Auckland, New Zealand 0814 |
Daily tasks and responsibilities
- Conducts hourly building safety and security checks. Walks the building and perimeter. Corrects safety and security problems encountered, such as spills, trip hazards, and blocked exits.
- Fills out reports and shows results to the duty manager. Attends warehouse safety meetings.
- Welcomes members entering the warehouse. Approaches, smiles, makes eye contact, and greets. Verifies membership card. Offers cart if necessary. Keeps entrance/exit area clean.
- Clicks a handheld counter to count members entering the warehouse. Reports half-hourly count to Front End Supervisor and record counts on weekly reports.
- Monitors building access. Reports arrival of the armored transport vehicle to the duty manager.
- Discretely observes armored deposit pick up, jewelry, and register drawer set up and pick-up while holding the panic button. Checks backpacks, lunch pails, briefcases, strollers, etc., at the exit.
- Greets existing members. Checks accuracy and validity of member’s receipts and compares them to merchandise.
- Arranges speedy assistance for any member correction or concern. Marks receipt with highlighter, thanks, member.
- Provides and arranges prompt and courteous member service. Directs members to product and service locations.
- Enlists assistance for loading, shopping, etc. Dries off wet carts.
- Watches after-hours exit door discretely from the private vehicle and reports door area status by 2-way radio before doors can be opened for employees.
- Drives building perimeter for security checks.
- Watches closing managers leave. Reports suspicious activity to the duty manager and calls the police if necessary
Non-Essential Functions and Tasks
- Assists with front-end duties as necessary.
- Assists in other departments of the warehouse as necessary.