Job Details
| Hiring Organization | Coval Infosystem Private Limited |
| Post Name | Customer Service Advisor |
| Qualification | 12th Pass |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | 10000/- To 14000/- Per Month |
| Location | Ranchi, Jharkhand, India 834001 |
Job Description
Handling customer queries.
ResponsibilitiesCustomer Service Responsibilities list
- Manage incoming phone calls.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Take the extra mile to engage customers.
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Undergraduate or Graduate.
Benefits
- Flexible schedule.
- Health insurance.
Schedule
- Rotational shift.
Supplemental Pay
- Overtime pay.
- Performance bonus.
- Shift allowance.
Ability to commute/relocate
- Kanke, Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Required).
Experience
- total work: 1 year (Preferred).
- Customer service: 1 year (Preferred).
Language
- English (Required).
- Hindi (Preferred).
